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Help Desk

SCAFFAPP SUPPORT

If you need help using ScaffApp or have any questions about your account, subscriptions, or platform features, please contact us using the details below.

Contact Support

Email: Team@ScaffApp.net

We aim to respond to all support enquiries within 48 hours.

What ScaffApp Does

ScaffApp connects scaffolders, roofers, labourers, HGV drivers, and employers across the construction industry, helping professionals find work and helping companies hire trusted workers quickly.

Common Support Topics

• Account assistance

• Subscription or billing questions

• Technical issues with the app

• Reporting inappropriate behaviour

• General enquiries

Business Information

ScaffApp UK Ltd

United Kingdom

PRIVACY POLICY

ScaffApp UK Ltd (“ScaffApp”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use the ScaffApp mobile application and related services.

Information We Collect

When using ScaffApp we may collect the following information:

• Name

• Email address

• Account login information

• Profile information

• Location data (used to help connect workers and employers nearby)

• Messages exchanged between users

• Device and usage information

How We Use Your Information

Your information is used to:

• Create and manage your account

• Connect workers and employers within the platform

• Improve app performance and user experience

• Maintain platform safety and prevent fraud

• Provide customer support

Data Sharing

We do not sell your personal information.

Information may be shared with trusted service providers who help operate the platform such as:

• cloud hosting providers

• analytics services

• payment processors

These providers are required to protect your data.

Data Retention

We retain personal information only for as long as necessary to operate the service and comply with legal obligations.

Account Deletion

Users may request deletion of their account and personal data at any time. See our Account Deletion page for instructions.

Security

We take reasonable measures to protect user data using secure systems and modern security practices. However, no system can be guaranteed to be completely secure.

Contact

If you have any privacy-related questions please contact:

Team@ScaffApp.net

Last updated: 2026.

DELETING YOUR ACCOUNT

You may request deletion of your ScaffApp account and associated personal data at any time.

TERMS OF SERVICE

OPTION 1 - IN THE APP

You can delete your account directly from the ScaffApp application:

Settings → Account → Delete Account

OPTION 2 - VIA EMAIL

If you cannot access the app, you may request account deletion by emailing: Team@ScaffApp.net

Please include:

• the email address used for your account

• the subject line

“Account Deletion Request”

What Happens Next

Once we receive your request we will:

• verify the request

• delete your account and associated personal data

• confirm deletion via email

Please allow up to 7 days for completion.

Some limited information may be retained where required for legal or security reasons.

These Terms of Service govern your use of the ScaffApp platform operated by ScaffApp UK Ltd.

By using the ScaffApp application you agree to these terms.

Use of the Platform

ScaffApp provides a platform connecting workers and employers within the construction industry.

Users are responsible for ensuring that any work arrangements made through the platform comply with applicable laws and regulations.

User Accounts

Users must provide accurate information when creating an account.

You are responsible for maintaining the security of your account credentials.

User Conduct

Users agree not to:

• provide false information

• engage in fraudulent activity

• harass or abuse other users

• misuse the platform

Accounts may be suspended or removed if these rules are violated.

Subscriptions

Certain features of ScaffApp may require a paid subscription.

Subscriptions automatically renew unless cancelled through the user’s Apple App Store or Google Play account.

Limitation of Liability

ScaffApp provides a platform for connecting users but does not guarantee employment, job availability, or business outcomes.

Changes to Terms

We may update these terms periodically. Continued use of the platform indicates acceptance of the updated terms.

Contact

For questions regarding these terms please contact:

Team@ScaffApp.net

Last updated: 2026

We Are The UK’s Live Marketplace for Scaffolders, Labourers, Roofers and HGV Drivers.

About Us

What Our Clients are Saying

They have found a solution to the most common issue in our trade, reliability. This App is going to change the game.

-- Current User

ScaffApp has saved us from those morning blowouts that can set the weeks work back. Genuine Lifesaver.

-- Current User

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